Privacy policy

Last updated: August 12, 2025

We respect your privacy and are committed to protecting your personal data. This policy explains what we collect, why we collect it, and how we keep it safe.

1. Who we are

We are the Climate Communications Alliance, located at 721 Bathurst Street, Toronto.
You can contact us at info@climatecommsalliance.org if you have questions about your data.

2. What personal data we collect

We may collect:

  • Contact details: your name, email address, phone number.

  • Account details: username, password (securely encrypted).

  • Payment information: billing address and payment details (processed securely through a payment provider).

  • Communications: emails or messages you send us.

  • Usage data: information about how you use our website, emails, or services (e.g., IP address, browser type, pages visited).

We only collect the data we need to provide and improve our services.

3. How we use your personal data

We use your data to:

  1. Provide the services you sign up for.

  2. Communicate with you (e.g., service updates, newsletters you opt into).

  3. Process payments.

  4. Improve our website, products, and services.

  5. Comply with legal obligations.

We do not sell your data to third parties.

4. Legal basis for processing (GDPR requirement)

We process your personal data only when we have a legal reason to do so, such as:

  • Your consent (e.g., when you sign up for a newsletter).

  • A contract (e.g., providing the service you purchased).

  • A legal obligation (e.g., tax reporting).

  • Legitimate interests (e.g., improving services), where your rights are not overridden.

5. Sharing your data

We may share your data with:

  • Trusted service providers (e.g., payment processors, email providers, analytics tools) who help us run our business.

  • Legal authorities if required by law.

All providers must follow GDPR rules and keep your data secure.

6. How long we keep your data

We keep your personal data only as long as necessary for the purposes we collected it for, or as required by law. When it’s no longer needed, we delete or anonymise it.

7. Your rights under GDPR

You have the right to:

  • Access the personal data we hold about you.

  • Ask us to correct or update your data.

  • Ask us to delete your data.

  • Withdraw your consent at any time (for things you agreed to before, like marketing emails).

  • Object to certain uses of your data.

  • Request a copy of your data in a portable format.

To exercise your rights, contact us at info@climatecommsalliance.org. We’ll respond within 30 days.

8. Security

We take appropriate technical and organisational measures to protect your data against loss, theft, or misuse.

9. Cookies and tracking

We use cookies and similar technologies to make our website work better and to understand how it’s used. You can control cookies in your browser settings.

10. Changes to this policy

We may update this policy from time to time. If we make significant changes, we’ll let you know by email or by posting a notice on our website.

Contact us
If you have any questions or concerns about this policy or your data, email us at info@climatecommsalliance.org